Help
Managing your subscription
How do I get to my subscription?
Tap the person icon at the top of any page (or Account in the menu), sign in with your email and the code we send you, then open Subscriptions and choose the one you want to change.
Skip one delivery
Open the subscription and press Skip next delivery. That order won't be charged or sent, and everything after it carries on as normal. Changed your mind? Press Undo next to the skipped date.
Pause for a while
Press Pause. Nothing is sent or charged while it's paused, for as long as you like. When you're ready, press Resume subscription and your next order is scheduled from that day.
Cancel
At the bottom of the subscription, press Cancel subscription, tell us why in one tap, and confirm. We may suggest pausing or skipping instead, but "No thanks, cancel" is always right there. Once it's cancelled, nothing more is sent or charged.
Change your address
Under Delivery address, press Change. The new address applies to every delivery from the next one on. We deliver within the UK only.
Change coffee, grind, size, how often, or your card
Use the email uslinks on the subscription and we'll make the change for you. For card changes we send you a secure Shopify link, so never email card details.
When am I charged?
On the date shown as Next order. We roast and ship within 48 hours of that. Subscribers save up to 15% (weekly 15%, fortnightly 12%, monthly 10%, every two months 5%). Delivery is charged at the normal rate.